Terms of Service

For Users in the United States and European Union

Last Updated: June 11, 2025

1. ABOUT THESE TERMS

1.1 Welcome to Mille

These Terms of Service govern your use of the Mille parental wellbeing app operated by Future Education Aceleradora de Startups LTDA.

Company Information:

• Name: Future Education Aceleradora de Startups LTDA
• Address: Av. Paulista, 171, 4º andar, Bela Vista, CEP 01311-000, São Paulo, SP, Brasil

1.2 Agreement

By using Mille, you agree to these Terms and our Privacy Policy. If you disagree, please don't use our app.

1.3 Eligibility

• Must be 18+ years old
• Designed for parents, caregivers, and those planning parenthood
• Must have legal capacity to enter agreements

2. USING THE MILLE APP

2.1 Your Account

• Provide accurate information during registration
• Keep your login credentials secure
• You're responsible for all account activity
• Notify us immediately of unauthorized access

2.2 Acceptable Use

You agree to:

• Use Mille for personal parental wellbeing support only
• Participate honestly in assessments and community discussions
• Respect other parents and follow evidence-based practices
• Report concerning content that could impact child safety

You agree NOT to:

• Share content promoting harmful parenting or child endangerment
• Provide false information about your situation
• Use the app for commercial purposes or spam
• Attempt to access other users' accounts
• Share identifying information about children publicly

2.3 Device Requirements

• iOS 14.0+ or Android 8.0+
• Stable internet connection
• Install updates promptly for security improvements

3. PARENTAL JOURNEY FEATURES

3.1 Available Journeys

• Family Planning: Considering parenthood or adoption
• Pregnancy: Supporting expectant parents
• Early Childhood (0-3): Toddler years and early development
• Preschool (3-6): School preparation and emotional growth
• School Age (6-12): Academic years and growing independence
• Adolescence (12-18): Teen years and preparation for adulthood

3.2 Personalization

• Content tailored to your parenting stage and family context
• Micro-interventions (2-7 minutes) when you need them most
• Progress tracking through journey stages
• AI-powered recommendations with your consent

3.3 Assessment Tools

• Stress Thermometer: Daily emotional check-ins
• Self-Diagnostic Tools: Parental competency assessments
• Progress Tracking: Visual achievement monitoring
• Competency Validation: Skill certification through the app

4. COMMUNITY GUIDELINES

4.1 Safe Space Principles

Our community provides judgment-free support for parents. We maintain high standards for everyone's safety.

4.2 Communication Standards

Always:

• Listen with empathy and respond with kindness
• Respect diverse parenting approaches and family structures
• Share your experiences rather than giving unsolicited advice
• Maintain confidentiality of sensitive information

Never:

• Criticize other parents' decisions or styles
• Share identifying information about children
• Promote dangerous parenting practices
• Engage in personal attacks or harassment
• Post commercial content or spam

4.3 Child Safety Priority

• Report content suggesting child abuse or neglect immediately
• Encourage professional help for serious safety concerns
• Direct parents to emergency resources during crises
• Never share photos or identifying details about children

4.4 Enforcement

• First violation: Warning and education
• Repeated violations: Temporary suspension (7-30 days)
• Serious violations: Permanent account termination
• Safety threats: Immediate suspension and authority notification

5. SUBSCRIPTIONS & PAYMENTS

5.1 Subscription Plans

Mille Basic (Free):

• Core parental journey content
• Basic assessment tools
• Limited community features

Mille Plus (Paid):

• Full access to all journeys and content
• Unlimited assessment tools
• Priority community features and expert groups
• Enhanced customer support

Mille Family (Premium):

• Everything in Mille Plus
• Direct access to licensed coaches and specialists
• Customized family wellness plans
• Priority support and early feature access

5.2 Payment Processing

• All subscriptions managed through Apple App Store or Google Play Store
• Automatic renewal unless cancelled through app store settings
• Contact your app store for billing disputes
• Price changes communicated 30 days in advance

5.3 Corporate Wellness

• Access through employer benefits with anonymized reporting
• Group rates for companies
• Integration support for existing wellness programs

6. HEALTH & WELLNESS DISCLAIMER

6.1 Educational Purpose Only

Important: Mille provides educational support, not medical or therapeutic services.

• Content is for informational purposes only
• Not a substitute for professional healthcare or mental health services
• Always consult qualified providers for serious concerns
• Contact emergency services for crises involving self-harm or child safety

6.2 Individual Responsibility

• You are responsible for all parenting decisions
• Adapt strategies to your specific family situation
• Monitor children's responses and adjust accordingly
• Seek professional help when challenges persist or worsen

6.3 No Guaranteed Outcomes

• Cannot guarantee specific improvements in parenting or child behavior
• Every family situation is unique
• Professional intervention may be necessary for complex situations
• App supplements but doesn't replace professional guidance when needed

7. INTELLECTUAL PROPERTY

7.1 Our Content

• All app content is owned by Mille or licensed from experts
• "Mille" and our logo are protected trademarks
• You cannot copy, distribute, or commercially use our content
• Personal use license only - terminates if you violate terms

7.2 Your License

• Limited, non-exclusive license for personal parental wellbeing use
• No commercial use without written permission
• License ends when account closes or terms are violated

7.3 Feedback

• Suggestions you provide may be used without compensation
• Helps us improve services for all parents

8. USER CONTENT

8.1 Your Rights

• You retain ownership of your original content
• Can request removal of your content anytime
• Private communications remain private

8.2 License to Mille

• By sharing publicly, you grant us license to use content for service improvement
• May use anonymized versions to help other parents
• License continues after account closure for helpful community content

8.3 Content Standards

Appropriate:

• Personal parenting experiences and challenges
• Constructive questions and supportive responses
• Cultural insights about parenting approaches

Not Allowed:

• Identifying information about children
• Medical, legal, or therapeutic advice
• Commercial promotion or spam
• Harmful parenting practices

9. PROHIBITED USES

9.1 Account Misuse

• No multiple accounts to circumvent restrictions
• No sharing login credentials
• No impersonating others
• No false registration information

9.2 Harmful Content

• No content promoting child abuse or neglect
• No medical misinformation
• No harassment or bullying
• No dangerous parenting advice

9.3 Technical Misuse

• No hacking or circumventing security
• No malware or disruptive code
• No data mining or unauthorized access
• No interference with app operation

9.4 Legal Violations

• No illegal activities
• No intellectual property infringement
• No privacy law violations
• No discrimination based on protected characteristics

10. ACCOUNT TERMINATION

10.1 Suspension (7-30 days)

• Repeated guideline violations
• Inappropriate behavior toward users/moderators
• Technical misuse not warranting permanent termination

10.2 Permanent Termination

• Content suggesting child endangerment
• Serious safety threats
• Multiple accounts or systematic violations
• Security compromise attempts
• Legal violations

10.3 Data Handling

• Personal data deleted according to Privacy Policy
• Community content may remain anonymized to help others
• You can export personal data before closure
• Some data retained for legal compliance

11. LIMITATION OF LIABILITY

11.1 Service Availability

• App provided "as is" without guarantees
• Temporary outages may occur
• Not responsible for device compatibility issues

11.2 Liability Limits

• Financial cap: Limited to subscription fees paid in last 12 months (max $100 for free users)
• Excluded damages: No liability for indirect, emotional, or consequential damages
• Third parties: Not responsible for external resources or professional services
• Consumer rights: Local consumer protection laws may provide additional rights

11.3 Individual Results

• No guarantee of specific parenting outcomes
• Success depends on many factors beyond app usage
• Professional support may be needed for complex situations

12. DISPUTE RESOLUTION

12.1 Initial Resolution

• Contact customer service first: support@millejourney.com
• Allow 30 days for informal resolution
• Escalate through management if needed

12.2 Governing Law

EU/UK Users:

• Governed by Irish law
• Dublin courts have jurisdiction
• Consumer protection rights preserved

US Users:

• Governed by Delaware law
• Binding arbitration under AAA rules
• Class action waiver applies
• Small claims court exception

12.3 Exceptions

• Injunctive relief claims
• Intellectual property disputes
• Child safety matters requiring immediate action

13. CHANGES TO THESE TERMS

13.1 Updates

• We may update terms periodically
• Significant changes announced 30 days in advance
• Continued use indicates acceptance
• Previous terms apply to activity before changes

13.2 Your Options

• Close account before changes take effect if you disagree
• Export data before closure
• Contact us with questions about modifications

14. CONTACT INFORMATION

14.1 General Support

• Email: hi@millejourney.com
• Response time: 3-5 business days
• Languages: English, Portuguese, Spanish, Italian

14.2 Regional Offices

Brazil (Headquarters):

• Address: Paulista Avenue, 171, 4th Floor, Bela Vista, 01311-000, Sao Paulo, SP, Brazil
• Phone: +55 11 94198-2001
• Email: hi@millejourney.com

14.3 Specialized Contacts

• Child Safety: safety@millejourney.com (24-hour monitoring)
• Legal Matters: legal@millejourney.com
• Community Issues: hi@millejourney.com
• Technical Support: tech@millejourney.com

By using the Mille app, you acknowledge that you have read, understood, and agreed to these Terms of Service. We're committed to supporting your parenting journey within clear, fair guidelines.

Effective Date: June 11, 2025

‍