Privacy Policy

Protecting Your Privacy While Supporting Your Parenting Journey

‍For Users in the United States and European Union

Last Updated: June 11, 2025

1. ABOUT MILLE

Mille is a parental wellbeing app that transforms small moments into meaningful connections between parents and children. We're operated by Future Education Aceleradora de Startups LTDA, based in São Paulo, Brazil.

Company Information:

  • Name: Future Education Aceleradora de Startups LTDA
  • Address: Paulista Avenue, 171, 4th Floor, Bela Vista, 01311-000, Sao Paulo, SP, Brazil

Our Commitment: We protect your personal data according to GDPR (EU/UK), CCPA/CPRA (US), and other applicable privacy laws.

2. INFORMATION WE COLLECT

2.1 Account & Profile Information

  • Name, email, password
  • Parental profile: number of children, ages, parenting stage
  • Family context: single parent, nuclear family, special needs, etc.
  • App preferences and notification settings

2.2 Parental Journey Data

  • Journey selections (Family Planning, Pregnancy, Early Childhood, etc.)
  • Progress through modules and activities
  • Goal setting and achievement tracking
  • Personalization responses

2.3 Wellbeing Assessments

  • Stress Thermometer daily check-ins
  • Self-diagnostic assessment responses
  • Emotional tracking and mood indicators
  • Parenting challenge responses

2.4 App Usage Information

  • Features used and content interactions
  • Time spent and navigation patterns
  • Community participation and discussions
  • Achievement tracking and rewards earned

2.5 Technical Information

  • Device type, operating system, app version
  • IP address and general location (country/region)
  • Performance data, crash reports, error logs
  • Push notification tokens

2.6 Communication Data

  • Customer support messages
  • Feedback and survey responses
  • Community posts and comments

2.7 Third-Party Data

  • Social media profile info (if you sign in via social platforms)
  • Employer benefit verification (for corporate access)
  • Connected health app data (with explicit consent)

3. HOW WE USE YOUR INFORMATION

3.1 Core App Services

  • Personalizing content to your parenting stage and challenges
  • Providing 2-7 minute micro-interventions when needed
  • Tracking progress and celebrating milestones
  • Connecting you with relevant parent communities
  • Delivering stress management and coping strategies

3.2 App Improvement

  • Developing new parental support features
  • Understanding which strategies work best
  • Improving personalization algorithms
  • Conducting anonymized research on parental wellbeing

3.3 Communication

  • Sending helpful notifications and reminders
  • Providing customer support
  • Sharing relevant parenting tips and resources
  • Informing about new features and content

3.4 Safety & Legal

  • Protecting against fraud and misuse
  • Complying with legal obligations
  • Reporting suspected child safety concerns when required
  • Ensuring platform security

4. LEGAL BASIS (EU USERS)

Under GDPR, we process your data based on:

4.1 Contract Performance

  • Providing Mille app services and personalized content
  • Managing your account and subscription
  • Enabling community features

4.2 Legitimate Interests

  • Improving app functionality and user experience
  • Platform security and fraud prevention
  • Marketing relevant features to existing users
  • Anonymized analytics for service enhancement

4.3 Consent

  • Processing sensitive wellbeing assessment data
  • Marketing communications about new resources
  • Integrating with third-party apps
  • Non-essential cookies and tracking

4.4 Legal Obligation

  • Complying with applicable laws
  • Responding to valid legal requests
  • Child protection reporting requirements

You can withdraw consent anytime through app settings or by contacting us.

5. SHARING YOUR INFORMATION

We only share your information in specific circumstances:

5.1 Within Mille Community

  • Profile information you choose to make public
  • Community posts and experiences you share
  • Achievements you opt to display
  • Anonymized success stories (with explicit consent)

5.2 Service Providers

We share data with trusted providers who help operate our app:

  • Cloud hosting and data storage
  • Analytics and app performance monitoring
  • Customer support tools
  • Push notification services
  • Payment processing (for subscriptions)

5.3 Healthcare Partners (With Consent)

  • Licensed parenting coaches and therapists (when you request connection)
  • Specialized support for complex challenges
  • Anonymized data for research partnerships

5.4 Corporate Wellness

  • Aggregate, anonymized usage statistics for employers (never individual data)
  • General engagement metrics for program effectiveness

5.5 Legal Requirements

  • Child protection services (serious safety concerns)
  • Law enforcement (valid legal process)
  • Regulatory authorities (compliance requirements)

5.6 Business Transfers

  • In case of merger, acquisition, or sale (with continued privacy protection)

We never sell your personal data to third parties for marketing purposes.

6. DATA STORAGE & SECURITY

6.1 Where Data is Stored

  • Primary servers: United States (with GDPR safeguards for EU users)
  • Backup locations: European Union and other secure jurisdictions
  • Cloud providers: Industry-leading services (AWS, Google Cloud)

6.2 Security Measures

  • Encryption: TLS 1.3 in transit, AES-256 at rest
  • Access controls: Limited employee access on need-to-know basis
  • Multi-factor authentication: Required for system access
  • Regular audits: Quarterly security assessments
  • 24/7 monitoring: Continuous security surveillance
  • Staff training: Regular privacy and security education

6.3 Data Protection

  • Personal identifiers removed from research data
  • Secure backup procedures with geographic distribution
  • Incident response procedures for any security concerns
  • Regular vendor security assessments

7. YOUR PRIVACY RIGHTS

7.1 EU/UK Users (GDPR Rights)

  • Access: Get copies of your personal data
  • Rectification: Correct inaccurate information
  • Erasure: Request deletion (right to be forgotten)
  • Restriction: Limit processing in certain situations
  • Portability: Export data in structured format
  • Object: Opt out of legitimate interest processing
  • Automated decisions: Request human review
  • Withdraw consent: Remove consent anytime

7.2 US Users

  • Know: Understand data collection and use
  • Delete: Request removal of personal information
  • Correct: Fix inaccurate account information
  • Opt-out: Decline data sales (we don't sell data)
  • Non-discrimination: Equal service regardless of privacy choices

7.3 California Residents (CCPA/CPRA)

Categories of Data We Collect:

  • Identifiers, personal info, protected classifications
  • Commercial information, internet activity, geolocation
  • Sensory data (if using voice features), inferences

Your California Rights:

  • Right to know about data collection and sharing
  • Right to delete personal information
  • Right to correct inaccurate data
  • Right to opt-out of sales/sharing (not applicable - we don't sell)
  • Right to limit sensitive data use

7.4 How to Exercise Rights

  • In-app settings: Immediate control over data and privacy
  • Email: privacy@milleapp.com
  • Online form: milleapp.com/privacy-request
  • Response time: 30 days (EU/UK), 45 days (US)

8. INTERNATIONAL DATA TRANSFERS

8.1 Why We Transfer Data

  • Global service delivery and consistent app experience
  • Cloud infrastructure and scalable hosting
  • Access to specialized parenting expertise

8.2 Transfer Safeguards

  • Standard Contractual Clauses: EU-approved mechanisms
  • Adequacy decisions: Transfers to countries with adequate protection
  • Additional safeguards: Extra security for sensitive data
  • Encryption: All data encrypted during transfer

8.3 Your Control

  • Consent through app usage for necessary transfers
  • Option to request data localization (may limit functionality)
  • Notification of significant changes to transfer practices

9. CHILDREN'S PRIVACY

9.1 Age Requirements

  • Minimum age: 18 years to create account
  • Designed for parents/caregivers, not children
  • No direct data collection from minors

9.2 Child-Related Information

  • Ages and developmental stages (for personalized advice)
  • Anonymous parenting experiences (fully anonymized)
  • No identifying information about children required
  • Safety-focused content design

9.3 Protection Measures

  • Strict community rules against sharing child identification
  • Active monitoring for child safety concerns
  • Easy reporting systems for concerning content
  • Professional resources and mandatory reporting when required

10. DATA RETENTION

10.1 Retention Periods

  • Active accounts: Data retained while you use the app
  • Inactive accounts: Deleted after 2 years of no activity
  • Wellbeing progress: Kept 3 years after closure (for continuity if you return)
  • Community content: Deleted within 30 days of account closure
  • Legal requirements: Some data retained longer when required by law

10.2 Automated Deletion

  • Regular cleanup of expired data
  • Backup system purging according to schedule
  • Technical logs deleted after appropriate periods

10.3 Manual Deletion

  • Request complete deletion anytime through app settings
  • Partial deletion options while keeping account active
  • Confirmation provided when deletion complete

11. CHANGES TO THIS POLICY

11.1 Updates

  • Periodic reviews to reflect service improvements and legal requirements
  • 30-day advance notice for significant changes
  • Communication through app notifications and email
  • Date stamps indicate when policy was last modified

11.2 Your Options

  • Continued use indicates acceptance of updated policy
  • Close account before changes take effect if you disagree
  • Contact us with questions about policy modifications
  • Previous policy applies to data processing before change date

12. CONTACT INFORMATION

12.1 General Privacy Inquiries

  • Email: privacy@milleapp.com
  • Response time: 5 business days for general questions

12.2 Regional Privacy Officers

Brazil (Headquarters):

  • Company: Future Education Aceleradora de Startups LTDA
  • Address: Paulista Avenue, 171, 4th Floor, Bela Vista, 01311-000, Sao Paulo, SP, Brazil
  • DPO: Thiago Borges - hi@millejourney.com
  • Phone: +55 11 94198-2001

12.3 Specialized Contacts

  • Child Safety: childsafety[at]millejourney.com (24-hour monitoring)
  • Data Security: security[at]millejourney.com
  • Research Partnerships: research[at]millejourney.com

12.4 Regulatory Authorities

If unsatisfied with our response:

EU/UK Users:

  • Irish Data Protection Commission: info@dataprotection.ie
  • Your local data protection authority

US Users:

  • Federal Trade Commission: consumer.ftc.gov
  • California Attorney General (CA residents): oag.ca.gov

This Privacy Policy is effective as of June 11, 2025. We encourage regular review to stay informed about how we protect your information while supporting your parenting journey.

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